We are dedicated to working with our customers and helping them find cost savings in their businesses. This is a key benefit of our services that goes beyond the simple working brief.
Rob Anstruther, Operations Manager, USE* Automotive
Vacancies
We are currently recruiting for the following roles. If you think you fit the bill, please contact us:
join@use.ac
Warranty Dealer Support Analyst
Working with a household name automotive OEM client, the Warranty Claim Support Analyst is a key player in our team providing first line support for our client’s UK Dealers in all matters relating to Warranty. Responsibilities include but are not limited to:
- liaison with our client’s dealers and customers via telephone and e-mail;
- assessing warranty claims using established client systems (prior approval and adjustment of claims, and fulfilment of requisite technical analysis to ensure compliance with Warranty Policies and Procedures current at the time of repair);
- ensuring that our client’s warranty systems are accurately populated to ensure a smooth and accurate claim process;
- provide clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information, or by providing requisite supporting documentation, for proper claim processing.
Based in the West Midlands, UK, we will be looking for the following from you as a potential SERP candidate:
- previous experience working in the Motor Industry--ideally as a service technician, and generally in terms of experience with technical and diagnostic service procedures;
- experience of working with warranty processes and procedures;
- very strong communication skills are a necessity. You need to demonstrate experience and comfort working in a customer-facing situation, preferably in a call-centre type of environment;
- strong IT skills are important. You need to demonstrate comfort working with a range of applications running in a Windows environment;
- ambition: we want you to be an active participant in a team focused on the development of competent skills that will enable you to grow as a professional and our team to grow as a well-founded and customer-focused operation.
Starting salary and supporting benefits are very competitive and you will be working within an engaging and supportive team environment which places clear focus on your needs and aspirations.
Warranty Dealer Analyst for Body and Paint Repairs
Working with a household name automotive OEM client, the Warranty Claim Support Analyst for Body and Paint Repairs is a key player in our team providing first line support for our client’s UK Dealers with regard to prior approval of claims for body and paint repairs to vehicles, as well as with regard to more general Warranty processes and enquiries. Responsibilities include but are not limited to:
liaison with our client’s dealers and customers via telephone and e-mail;
assessing warranty claims, most especially for body and paint repairs, using established client systems (prior approval and adjustment of claims for payment, and fulfilment of requisite technical analysis to ensure compliance with Warranty Policies and Procedures current at the time of repair);
ensuring that our client’s warranty systems are accurately populated to ensure a smooth and accurate claim process; provide clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information, or by providing requisite supporting documentation, for proper claim processing.
Based in the UK West Midlands, we will be looking for the following from you as a potential candidate for this role:
- previous experience as a service repair technician working with body and paint repairs is essential;.
- general experience with technical and diagnostic service procedures;
- experience of working with warranty processes and procedures;
- very strong communication skills are a necessity. You need to demonstrate experience and comfort working in a customer-facing situation, preferably in a call-centre type of environment;
- strong IT skills are important. You need to demonstrate comfort working with a range of applications running in a Windows environment;
- ambition: we want you to be an active participant in a team focused on the development of competent skills that will enable you to grow as a professional and our team to grow as a well-founded and customer-focused operation.
Starting salary and supporting benefits are very competitive and, joining USE*, you will be working within an engaging and supportive team environment which places clear focus on your needs and aspirations.
Warranty Dealer and Roadside Assistance Registration Analyst
Working with a household name automotive OEM client, the Warranty Claim and Roadside Assistance Registration Analyst is primarily responsible for maintaining roadside assistance data for our client’s bespoke schemes and secondarily providing support for our client’s UK Dealers with regard to general Warranty processes and enquiries. Responsibilities include but are not limited to:
- liaison with our client’s dealers and customers via telephone and e-mail;
- ensuring that our client’s warranty systems are accurately populated to ensure a smooth and accurate claim process;
- provide clarification on Warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information, or by providing requisite supporting documentation, for proper claim processing.
Based in the UK West Midlands, we will be looking for the following from you as a potential candidate for this role:
- experience of working with warranty processes and procedures;
- very strong communication skills are a necessity. You need to demonstrate experience and comfort working in a customer-facing strong IT skills are important. You need to demonstrate comfort working with a range of applications running in a Windows environment;
- ambition: we want you to be an active participant in a team focused on the development of competent skills that will enable you to grow as a professional and our team to grow as a well-founded and customer-focused operation.
Starting salary and supporting benefits are competitive and you will be working within an engaging and supportive team environment which places clear focus on your needs and aspirations.
Warranty Dealer Support Team Lead
Working with a household name automotive OEM client, the Warranty Dealer Support Team Lead is the lynchpin for our team providing first line support for our client’s UK Dealers in all matters relating to Warranty. Responsibilities include but are not limited to:
- liaison with our client’s dealers and customers via telephone and e-mail;
- provide support for the team and an escalation route for our analysts for dealing with complex cases and dealer complaints: where this occurs, handle escalated dealer contacts to identify and resolve concerns or requirements for correction;
- lead the team and ensure the collective delivery of key performance indicators relating to both the quality of our provided services and quantative measurements such as time utilised to support a given call or action;
- where market-driven engineering changes require unique support, liaise with World Market Support teams to establish the requirements;
- Capture, analyse and present performance metrics on a weekly and monthly basis, with respect to Service Level Agreements and related KPI’s and, partly on the basis of these, develop and implement performance improvements to deliver year-on-year efficiencies for the client;
- develop and maintain product and warranty knowledge, business process and system expertise to meet ongoing client and dealer network needs;
- administer our client’s policies and procedures liaising with the client and in a manner consistent with our client’s wishes and intentions;
- ensure an appropriate level of accountability and professionalism throughout our team, and ensure that all team members know, understand, adhere to and enforce our client’s warranty policies and procedures;
- representing our client on dealer visits and in warranty clinics around the UK.
Based in the UK West Midlands, we will be looking for the following from you as a potential candidate for this role:
- experience as a team manager, working with KPI’s and to ongoing performance-improvement criteria, is key;
- first class communication and interpersonal skills are essential, and demonstration of the same in a capacity that demonstrate the ability to provide leadership and direction is an advantage;
- very strong IT skills are a necessity. You need to demonstrate extensive experience and comfort working with a range of applications running in a Windows environment, as well as advanced skills relating to the use and application of Microsoft Excel for compiling and reporting metrics;
- previous experience working in the Motor Industry is also essential--ideally as a service technician, and generally in terms of experience with technical and diagnostic service procedures;
- experience of working with warranty processes and procedures;
- experience and comfort working in a customer-facing situation, preferably in a call-centre type of environment;
- you need to be an organised and professional individual with an exceptional capability to project manage, a detail-focused approach, and a tenacious approach towards identifying and implementing solution that deliver value in terms of time and cost savings for the client;
- ambition: we want you to be an active participant in a team focused on the development of competent skills that will enable you to grow as a professional and our team to grow as a well-founded and customer-focused operation.
Starting salary and supporting benefits are very competitive and you will be working within an engaging and supportive team environment which places clear focus on your needs and aspirations.
Meet Our Team
Case Studies
Anthony Sotheran
Methods Author
Christopher Witt
Operations Manager
Deryck Corless
Owner Handbook Author
Mark Salmon
Dealer Warranty Performance
Analyst